Refund policy

Refund Policy

Effective Date: July 22, 2025

At Truly Beauty, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help.

This Refund Policy applies only to products purchased directly from trulybeauty.com. If you purchased a Truly Beauty product from Amazon, Ulta, Target, Walmart, CVS, Walgreens, or another authorized retailer, please contact the retailer directly regarding its applicable return and refund policy.

1. 60-Day Satisfaction Guarantee

All products purchased through trulybeauty.com are covered by our 60-Day Satisfaction Guarantee.

If you are not satisfied with your purchase for any reason, please contact our Customer Support team within 60 days of delivery.

Depending on the circumstances, Truly Beauty may, in its reasonable discretion:

  • Replace the product;
  • Issue store credit; or
  • Refund the purchase price to your original payment method.

Proof of purchase may be required.

2. Damaged, Defective, or Incorrect Products

If your order arrives:

  • Damaged;
  • Leaking;
  • Defective;
  • Expired;
  • Or you receive an incorrect item,

please contact us at info@trulybeauty.com within 60 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number;
  • A description of the issue; and
  • Photographs of the product and shipping packaging, where applicable.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

3. Tried the Product but It Wasn't Right for You?

Everyone's skin is different.

If you've used a product and it wasn't the right fit for your skin or preferences, please contact our Customer Support team within 60 days of delivery.

We'll review your request and work with you to determine an appropriate resolution under our Satisfaction Guarantee.

4. Returns

In many cases, we do not require customers to return used or defective products.

If a return is requested, customers are generally responsible for return shipping costs unless:

  • The incorrect product was shipped;
  • The product arrived damaged or defective; or
  • The return is required due to our error.

If a return is required, our Customer Support team will provide return instructions.

5. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Once processed, refunds generally appear within 3–5 business days, although processing times may vary depending on your financial institution or payment provider.

6. Items Generally Not Eligible for Refund

Unless required by applicable law, the following are generally not eligible for refunds:

  • Gift cards;
  • Shipping charges (unless the refund is due to our error or required by law);
  • Products purchased through third-party retailers;
  • Requests submitted more than 60 days after delivery.

7. Abuse Prevention

We reserve the right to deny refund requests where we reasonably determine that this Refund Policy is being abused, including cases involving fraud, repeated excessive refund requests, or other misuse of the policy.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with your order, please contact our Customer Support team:

Truly Beauty, Inc.

16192 Coastal Hwy

Lewes, DE 19958

United States

Email: info@trulybeauty.com