FAQs

FREQUENTLY ASKED QUESTIONS

What is your return policy?

All of our products have a money back guarantee! If you are not fully satisfied with your Truly products, have changed your mind or receive an unwanted order just conatct info@trulybeauty.com and our customer service representatives will aid you in completing your return. All returns must be made within 30 days of receiving the product (successfully delivered). If the order was a mistake and the package is unopened or if your package is opened, then no worries! You can contact us to be assisted with the return. As long as the return process is started within the 30 day return window, your return will be accepted. As soon as the return package is received we will need a confirmation email from you to process the refund -- simply contact us for confirmation of your return item/s and total refund amount. Funds will be returned to the card used to make the original purchase and will take between 3-6 business days to show in your bank account.

How do I cancel my monthly subscription?

If you do wish to cancel, you may do so at any time and there is no cancellation fee. You can email us at info@trulybeauty.com or contact us through our livechat. However, you can skip your next renewal at anytime right on your customer dashboard and still accumulate loyalty points towards a free bundle.

How do I track my order?

A confirmation email will be sent to you as soon as your order ships with a USPS tracking number.

Where does Truly ship?

We ship from Nevada! Shipping is free for all orders within the United States that are over $50. International shipping is free for orders over $80 USD.

Can I skip a month without canceling my subscription

Yes, just contact our support at info@trulybeauty.com or through our livechat. You will not be charged for the current month and your subscription will resume the following month. 

When will I be billed each month?

You will be billed at the same exact day each month and your cleanse will be shipped out a day or two after processing your payment.

Need more help?

Just send our friendly staff an email at info@trulybeauty.com anytime!

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